What Data We Collect and Why We Hold It
When you open an account with us, we collect your name, contact details and the payment method you choose — bKash, Nagad or Rocket. We use this to verify your identity, process withdrawals and keep your wallet linked correctly to your account. When you fund your
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account through bKash or Nagad, our system records the transaction reference, amount and timestamp — nothing more than what the payment rail passes to us. We do not store your mobile wallet PIN or full account credentials. For Rocket transfers, the same principle applies: we hold
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the reference number so we can match deposits to your account and resolve any disputes quickly. We also collect device and session data — browser type, IP address and pages visited — to protect your account from unauthorised access and to keep the platform running reliably.
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Retention periods vary by data type. Transaction records are held for as long as required by the applicable rules in your region. Account profile data is kept while your account remains active. If you close your account, we begin the deletion process for personal data that
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is no longer needed. Availability of our services depends on your local law and the eligible regions we are able to serve at any given time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.